Privacy Policy

 

This Privacy Policy describes our policies on the collection, use and disclosure of your information in connection with your use of our websites, online and offline services, and emails (“Site” or “Sites”). Information collected on the Site may be used in the manner described below by Monako Music, our labels, agents, subsidiaries, trusted partners and Monako Music affiliates acting on our behalf (collectively, “Monako Music”). When used herein, the terms “we”, “us” and “our” refer to Monako Music.  When this Privacy Policy uses the term “personal information,” unless defined otherwise we mean information that identifies or is reasonably capable of identifying or being associated with a particular individual, such as full name, street address, telephone number or email address.

Your privacy is important to us and we will always endeavour to comply with the latest applicable data protection measures to ensure fairness, transparency, accuracy, security, and respect for your rights with regard to your personal data which we gather.

By using our website, we invite you to consent that you agree that we may collect and use your personal information in this way. You may also withdraw that consent at any time. If we exchange emails or other communications or enter into any other relationship with you, we may also obtain additional personal information where necessary. 

Collection of Personal Information

We, our subcontractors or representatives may collect the following categories of personal information from you:

  • Contact information, including name, email address, street or mailing address, and telephone or mobile phone number;
  • Billing information, including billing address, order details and other commercial information;
  • Demographic information, including age, date of birth, gender, interests, country and zip code;
  • Unique online identifiers, and your device’s Internet Protocol (IP) address;
  • Preferences and other information, including product wish lists, order history and marketing & music preferences;
  • Geolocation information, including your actual or approximate location (for example, from the IP address of your device or computer);
  • Photos, videos and other content that you submit on our Sites, which may include metadata which can reveal information about the content, including but not limited to where and when images were taken;
  • Audio, video or audio-visual recordings or photos (in as far as they may feature you) taken at events hosted by or on behalf of Monako Music;
  • Internet and other electronic network activity; and
  • Other information you provide to us in connection with a request (including without limitation information about your health relating to access or special requirements at events or productions hosted by or on behalf of Monako Music).

If you are an independent artist or label client engaging with Monako Music’s client-facing Site(s), services, tools or apps, in certain cases we may collect the following additional categories of personal information about you:

  • Your trading or company name, and company number (if applicable);
  • Contact information of authorized representatives and employees, including name, email address, street or mailing address and telephone or mobile phone number;
  • Accounts payable information, which may include bank account details and applicable tax forms;
  • Limited identification documents, such as passport or driving licence, and proof of address such as utility bills or credit card statements;
  • Information provided on identification documents, such as nationality, gender, date of birth, place of birth;
  • Social Security number (or similar);
  • Your and/or your authorized representative(s)’s and/or witness’ signature(s); and
  • Your or your authorized representative’s contact details as provided on applicable registration certificates.  

Use of Personal Information

We or one of our trusted partners may use this information for the following business purposes:

  • Send you requested updates and newsletters about an artist, podcast, type of music or related special offers;
  • Send you requested product or service information;
  • Send you periodic emails;
  • Fulfill your order;
  • Send you an order confirmation;
  • Respond to customer service requests, questions and concerns;
  • Administer your account, including managing your preference center;
  • Send you marketing communications and display online advertising;
  • Administer promotions and sweepstakes you enter and notify you of the results;
  • Improve our marketing and advertising efforts;
  • Maintain and improve our Sites, content, products and services;
  • Conduct research and analysis;
  • Display or promote content and advertising based upon your location and/or interests;
  • Provide location services such as “tagging” and “check-in”;
  • Maintain the security and effective functioning of our Sites and your accounts;
  • Fulfill our obligations and enforce our rights and remedies under a contract; and
  • Address our compliance and legal obligations and exercise our legal rights.

We may use your information for our legitimate interests and such other internal business reasons, including but not limited to disclosing your personal information to any employee, business adviser, consultant, partner, contractor, provider; risk management/credit reference/debt collection/fraud prevention agencies; compliance/fiscal/regulatory/legal or government bodies.

We use cookies, web beacons and similar technologies to automatically collect internet and other electronic network activity, including information about your computer as you browse our Site(s), as described in greater detail in the “Tracking Technologies” section below.  

When you provide us with personal information about your contacts, we will only use this information for the specific purpose for which it is provided.


If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us on info@monakomusic.com

Other Sources of Information

We may receive information about you from other sources and may combine this data with information we already have about you, including:

  • Artists: such as marketing data from a new or partnering artist that is integrated with information we already have about you to create a more tailored fan experience;
  • Business Partners: such as contest providers and other promotional partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and others who enable sign-on functionality and social network integration;
  • Publicly available databases;
  • Other Applications: such as music/video streaming sites and social media platforms;
  • Digital Service Providers: if you choose to use features on our Sites (such as pre-save campaigns) that connect to your online profiles or social media accounts, we may collect any information that you permit through your settings on those connected accounts; and
  • Information you disclose publicly: our Sites and our artist, podcast and product pages on third party platforms may offer message boards, chat rooms, games, and other public areas (collectively, “Community Forums”) where you can engage in social networking, interact with others, as well as have the opportunity to submit photographs, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content (collectively, “User Submissions”).

This information helps us to update, expand and analyze our records, identify new customers and provide content and services that may be of interest to you.

Transactions

You may purchase artists’ music, subscribe to paid podcast content, or purchase merchandise from some of our Site(s) or our Artists’ or Podcasts’ Sites, in which case you may be directed to an externally hosted web page or site to complete your transaction. These sites will be clearly identified and linked to their own privacy policies so you know which company is collecting your personal information. You should refer to those policies for any privacy-related concerns regarding your purchase or subscription.

Monitoring and Fraud Prevention

To help protect you and others, we monitor use of the Sites and we use the information we collect, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the Sites; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Monako Music, its partners and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through the Sites, and you consent to this monitoring by using the Sites. If you do not consent to these conditions, you must discontinue your use of the Sites.

Retention

We will retain your information for as long as needed to provide you services, or otherwise to fulfill the purpose(s) for which the information was collected, given voluntarily by you, publicly available or otherwise processed as specified in this policy. We will use and retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Information Sharing

We may provide your personal information to companies that help us with our business activities (e.g. shipping or processing an order, assisting us in Site operations, providing customer service, delivering email newsletters, etc.) or that assist us in improving our products, content, services or advertising. These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information for the purposes described above:

  • With other Monako Music affiliates, and other internal parties acting on our behalf;
  • With representatives of our recording artists and their management, labels, podcasts, and other trusted partners;
  • With independent artist or label clients (for example, a label distributing their music through a Monako Music-owned distribution platform) for marketing purposes when you request to join their mailing list via our Site(s);
  • Suppliers and vendors who perform functions on our behalf, such as hosting or operating our Sites, sending emails, and carrying out data analysis;
  • With partners in whose products or services we think you may have an interest, with your prior consent to do so;
  • With former or current Monako Music recording artists or their representatives, who will be advised in advance that your further consent is required for continued use;
  • As required by law, such as to comply with a subpoena or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;
  • In connection with a corporate change including a merger, acquisition or sale of assets;
  • To any other party with your prior consent or otherwise at your direction; and
  • With applicable collection societies if you are an independent artist or label client and direct us to do so.

Geolocation

If you have previously enabled your computer or mobile device to send us location information, you may be able to opt-out from further allowing us to access such information by changing the settings on your computer or mobile device or by uninstalling the application.

Tracking Technologies

We and our business partners use cookies and other technologies such as web beacons to keep track of your visits, preferences and profile information. 

Cookies are text files containing small amounts of coded information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each future visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. Cookies and similar technologies help us to improve our sites and to deliver a better and more personalized experience, for example, by storing information about how you use our sites and allowing us to recognize you when you return. You may refuse to accept cookies by changing the privacy settings on your internet browser but this can mean certain parts of our site may not work properly. We and our business partners may automatically or passively collect information as you browse our Site(s) such as connection information (including the domain name and Internet Service Provider), browser type and version, mobile device ID, cell phone carrier, operating system and device type, average time spent on our Site(s), pages viewed, traffic to and from the websites, information accessed, the IP address you use to connect to the Internet and related geographical information about your computer or mobile device, and advertising data and other standard weblog information. Such information is sometimes referred to as web analytics and/or clickstream data. 

“Web beacons” (also known as image tags, pixel tags, GIFS or web bugs) are small pieces of code used to collect advertising data, such as counting page views, promotion views or advertising responses. Web beacons or similar technologies may be used for various purposes, including, without limitation, to count visitors to the Sites, to monitor how users navigate the Sites, to count how many sent emails were actually opened or to determine whether content sent was actually viewed.

This information is used to make our Sites easier to use, improve our advertising and to provide you with a more personal and convenient experience.  For example, we may use this information to store some of your preferences or to provide you with tailored advertisements related to your specific interests on our Sites and other sites, and across your different devices.  Additionally, should you choose to enroll, we and our partners may use this information to allow you to participate in one of our fan rewards programs.  To learn more about the use of cookies in online advertising, including how to manage or delete them click here.

We and some of our partners use Flash cookies to store some of your preferences or personal information.  For more information on Flash cookies and how to manage privacy and storage settings click here.

In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our customer communications.  This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.

One analytics provider with whom we may work is Google Analytics. Google Analytics uses cookies and similar technologies to collect and analyze information about use of the Properties and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to http://google.com/policies/privacy/partners, and you can opt out of the service by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Managing your cookies & tracking technology preferences

To manage your cookie preferences on our Sites, please refer to the “Manage Cookies” link in the cookie banner of the applicable Site.

Some web browsers offer a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. When you choose to turn on the “Do Not Track” settings in your browser, your browser will send a signal to websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity. To find out more about “Do Not Track,” please visit www.allaboutdnt.com.

Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking. To find out more about and to set up GPC, please visit https://globalprivacycontrol.org/#about.

Opting out of tracking or targeted advertising cookies doesn’t mean you won’t receive online advertising, just that the advertisements you see won’t be based on the website pages you’ve visited.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt.  However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.  If you have any questions about the security of your personal information, you can contact us on info@monakomusic.com 

Personal Information Rights

Under applicable data protection laws, you may have certain rights in relation to your personal information, such as the right to know about how we process your personal information, to access your personal information and obtain a copy of it or a portable version of it, to correct or delete your personal information, and to opt out of certain types of processing or sharing of personal information where applicable.

Below, we provide information on how you may submit requests in relation to your personal information. Upon request we will provide you with information about whether we hold any of your personal information.

If you wish to request that we no longer use your information to provide you services, or make other requests in relation to your personal information, contact us on info@monakomusic.com 

We will respond to your requests within a reasonable timeframe in accordance with applicable laws.

Additional Information

Links to Other Sites – Our Site(s) includes links to other sites whose privacy practices may differ from those of Monako Music.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit.

Questions About This Privacy Policy

If you have questions or concerns regarding this Privacy Policy, you should first contact Monako Music on info@monakomusic.com 

Changes To This Policy

By using our Site(s), you agree to the terms of this Privacy Policy.  We may amend this Privacy Policy at any time and, as such, we encourage you to periodically review this page for the latest information on our privacy practices.